Refund Policy
Policy
At Primir New York City, we value your business and strive to ensure you’re satisfied with your purchase. Please note that all sales are final. We do not offer refunds. However, we are happy to assist with exchanges under the conditions outlined below.
Exchanges
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Eligibility:
Exchanges are only available for items that are defective, damaged, or if you receive the wrong item. -
Exchange Window:
You must request an exchange within 14 days of receiving your order. -
Condition of Item:
Items must be unused, in their original condition, and in the original packaging.
How to Request an Exchange
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Contact us at [Insert Email Address] with your order details and the reason for the exchange.
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If approved, we will provide instructions for returning the item and processing your exchange.
Non-Exchangeable Items
The following items cannot be exchanged:
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Gift cards
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Final sale or clearance items
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Personal care items
Shipping Costs
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Customers are responsible for return shipping costs unless the exchange is due to a defect or error on our part.
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